Designing operational visibility across mobile and desktop: Distribution Center Operations UX case study by Rita Omatsone
A cross-platform operations experience for Lowe's distribution centers: focused workflows on Zebra handhelds for the floor, dashboards for managers, and one system of roles, exceptions and reusable components connecting them.
- Role
- Lead Product Designer
- Users
- Regional distribution center managers, supervisors and associates
- Platforms
- Zebra handhelds, desktop, tablet and kiosk
- Scope
- Dashboards, mobile workflows, exception management, permissions, components
- 40% less navigation time per user
- 90% of managers moved to the new system in 60 days
- 60% fewer permission misconfigurations
- $3.2M estimated annual savings
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Inside this case study
- The challenge
- Understanding the context
- Design direction
- Bringing visibility to the floor
- Visibility across operations
- Designing for exceptions
- A scalable, consistent interface
- Roles and permissions
- Bringing it together
- Outcome & impact
- Reflection
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